| CUSTOMER SERVICE
All customer service is handled
via email. Feel free to contact us for
any reason. We will work to resolve your issue as quickly as possible!
PAYMENTS
We
accept payments by check, money order, PayPal, Visa, and Mastercard. We
are not able to accept international checks or money orders.
International customers may pay by Credit Card or Paypal.
PROCESSING TIME
Most
orders received before 2PM (Mon-Fri EST) will be shipped same-day. In
general, orders ship within one business day of payment being received
and fully cleared. For credit card and Paypal purchases, your order
will ship within 1 business day of being placed; for Check purchases, your order will ship within 1 business day of your
payment being received and cleared through our bank, unless you are a
trusted regular customer and have requested special arrangements. Orders paid by money order will ship as soon as the payment is received.
PACKAGING
All
orders are shipped in unbranded packaging.
Depending on the weight, size, and shipping method, your package may
arrive in a padded mailer, plain cardboard box, or USPS
priority/express packaging.
TRACKING
After
a package is shipped, the customer will receive a notification that
includes any relevant delivery confirmaton or tracking information,
depending on the shipping service selected. We purchase delivery
confirmation for all domestic first-class and priority shipments. USPS
does not offer any form of true tracking for priority shipments,
however the delivery status can be checked at usps.com.
INSURANCE
By default, packages are not sent with insurance. Please contact us if you require insurance for your order.
RESHIPPING
We
will reship any domestic order that is lost in transit or returned to
us, for an additional shipping fee. International customers must be
aware of their customs regulations and national laws. We are not able
to reship any order that is delayed or destroyed in customs. If
customs returns a package to us for containing herbs restricted in the
destination country, we will refund the amount paid for the products,
but the shipping charge will not be refunded.
RETURNS
All
sales are final once you have opened your package. If your package is
missing anything, or you feel the products are not as they were
described on the site, please contact us. |
